Customer Service

In this page you can find answers to all possible doubts. If you can't find the right answer, contact us:

- by E-Mail: [email protected]

- by phone: +39.329.2736832 (Mr. Mauro Campi) or +39.85.95449 or +39.85.9508153
 

How can I order?

For ordering a product, after choosing it, it's enough to click on the trolley in order to insert the same product, then you can go on choosing other products, deleting the choice, and at last confirm it, you will find transport cost indicated. At the confirmation, another page will open, where you're asked for your data, required for shipping and choice of payment. As soon as you confirm your buy, you will receive – in your email box – our confirmation to your order. Afterwards, you will receive another email with the foreseen delivery time.
 

Invoicing.

On shipping the invoice is issued, it includes transport costs; any V.A.T. number or fiscal code must be communicated on ordering.
 

The Customer service.

The Purpose? That one to offer you all experience of ours of 3 generations, in order to help you to make your buy as well as you can. You can contact us writing us an email at the following address [email protected], sending us a fax to +39.85.23031140 or calling +39.329.2736832 (Mr. Mauro Campi) or +39.85.95449 (Office) from Monday to Friday from 09:00 to 12:30 and from 15:30 to 19:00.
 

Which shipping way is available?

FORWARDING AGENT: used specially for sending bulky material (like combined machines, planing machines, band saws, etc ...). The cost of such type of shipping can be seen looking through this page far down.

EXPRESS FORWARDING AGENT: used for compact goods (tools, electric tools, cutting-off machines, spare parts, accessories, etc ...).

AT CUSTOMER'S CARE: if you want, you can also pick up the ordered goods personally, coming at our seat in Citta' S.Angelo (PE) Italy, and pay on picking up according to what established on ordering.
 

For special or urgent shippings?

contact us at +39.329.2736832 (Mr. Mauro Campi) or +39.85.95449 from Monday to Friday from 09:00 to 12:30 and from 15:30 to 19:00 or writing us at the address [email protected]


Which are delivery times of a product?

A product that is ready in store is delivered by forwarding agent within 24/48 hours, barring forwarding agent's accident (Saturday and Sunday excluded).

After receiving the confirmation for the order you sent to us, we'll send you an email informing you even about delivery time of goods (not binding).
 

Is it possible to receive the ordered goods in a different address than that one indicated for invoicing?

If the address for goods delivery is different from that one for invoicing, it's enough to mention it in your order.


SALE CONDITIONS:

Guarantees.

Goods aren't supplied in order to be tested beforehand. The Customer has the right to return of the bought product, should he change his mind, and to ask for goods replacement or the integral refund with the only exclusion of transport costs (either for sending or for the return of goods) telling such decision by registered mail, which must be sent within 10 days from the date of receipt of the goods to:

MakXilia S.r.l. - Via Lungofino, 187 - Centro Comm.le IBISCO - Blocco B/1 - 65013 Citta' Sant'Angelo (Pescara) - Italy
 

Defective Products.

As to replacement of defective products, it will be possible if they are given back within 10 days from the date of delivery.

The same for those ones sent by mistake, that must be complete in all parts of them, complete and sealed packet.

Shipping costs for goods replacement are free.

Damages for bad use aren't guaranteed.

Replacement process can require that the Customer deals directly with the Producer/Distributor or Authorized Customer Service.

In no case we can accept parcels cash on delivery and/or opened parcels.
 

Offers.

Special offers are subject to availability. Errorss and omissions must be accepted. Offers, discounts or gifts aren't accumulable.
 

Prices.

All prices are to be intended V.A.T. Excluded, in Euro. The presente price-list annuls and replaces the previous ones. Promotions aren't accumulable. Prices are subject to changes.
 

Transport.

Here we report an approximate table with transport costs according to the weight of the ordered goods. Anyhow, on ordering items, in your shopping trolley, in the final part you will also find the counting of transport cost (Prices V.A.T. Excluded):

- Euro 8,80 from 0,00 to 2,00 kg.

- Euro 12,30 from 2,10 to 5,00 kg.

- Euro 22,20 from 5,10 to 25,00 kg.

- Euro 34,10 from 25,10 to 50,00 kg.

- Euro 46,90 from 50,10 to 100,00 kg.

- Euro 46,90 per each 100,00 kg.

........
 

Payments.

On picking up by your means, cash or by credit card.

By credit transfer or Postal order to be sent before shipping.

By VISA, MASTERCARD, AMEX credit card and by PAY-PAL.

For amounts up to Euro 1.500,00 we don't ask for any payment in advance.

For amounts more than Euro 1.500,00, with our order confirmation, we ask you for sending us a deposit of 30% (thirty per cent) of the value of the bought goods by credit transfer or postal order (to which our invoice will follow as payment receipt).
 

Deliveries.

Remember that deliveries are made by carriers at road level. Without opposite directions, the seller has the faculty to make partial deliveries, agreed that an only debit for transport costs. Orders for products that are ready in store are shipped within 24 hours.
 

Force Majeure.

In case of force majeure or casual case, we'll not be responsible for the customer for the delay or the nondelivery and will have the faculty to annull in all or partially the contract or susped or postpone its execution.
 

Right of Withdrawal.

According to the D.lg. 22.5.1999, n. 185, the consumer who – for any reason – doesn't consider himself satisfied of the buy, has the right to withdraw from the drawn up contract, within the term of 10 working days starting: as per goods from their receipt day, for services from the day of online contract settlement, with no penalty and without specifying the reason. 
The withdrawal will have to be expressed through the mailing – within the aforesaid term of 10 days – of a registered letter with return receipt to the following address: MakXilia s.r.l. - Via Lungofino n.187 - 65013 Citta' Sant'Angelo (PE) - Italy. 
Within the same term a telegram or a fax can be sent to +39.85.23031140, to which the above-mentioned registered letter with return receipt will have to follow within 48 hours, as confirmation of the expressed withdrawal. 
Within the aforesaid term of 10 days all bought goods will have to be given back by the consumer, complete and in their original packet and any manual, without any lack. 
Return costs will have to be paid by the consumer himself, while at fault the withdrawal will become ineffective. 
Should the fulfilment of the above be safe, MakXilia Srl will see to the repayment of the whole amount paid by the consumer, within the term of 30 days starting from the shipping date of goods by the customer, and the consumer will take care of giving in good time the bank coordinates where he will have the payment by credit transfer (IBAN + SWIFT/Bic codes, Current account of the invoice holder).

Specifications and conditions to exercise the right of withdrawal:

- The right is applied to the product bought in its entirety; it isn't possible to exercise withdrawal only on part of the bought product (f.e.: accessories, etc ...);

- The bought goods will have to be complete and given back in the originale packing, complete in all parts of its (any document and accessory equipment included: manuals, cables, etc...); - in accordance with the law, shipping costs must be paid by the customer;

- The shipping, until the receipt of the goods at us, is on customer's complete responsibility;

- In case of damage of the goods during transport, MakXilia srl will inform the customer about the event (within the working day after the receipt of the goods), in order to allow him to file a charge in good time against the forwarding agent chosen by him and obtain the refund of the value of the goods (if assured); in this event, the product will be given back, with shipping costs paid by the customer, at the same time of the cancellation of the request of withdrawal;

- MakXilia srl isn't responsible in any case for damage or theft/loss of goods given back through not assured shippings;

- At its arrival at MakXilia srl, the product will be checked in order to evaluate any damage and/or tampering not deriving from the transport. If the original internal/external packing appears opened and/or spoiled, MakXilia srl will see for deducting a minimum 20% percentage of the same from the due refund, as contribution to goods restoration costs.

- Should be safe any restoration cost for assessed damages to the original packing, MakXilia srl will arrange for repaying the customer the total already paid amount, within 30 days from the shipping date of the return of the goods. The customer will take care to give in good time the bank coordinates where he receive the credit transfer (IBAN + SWIFT/Bic codes - Current account of the invoice holder).

The right of withdrawal is completely losen for lack of the fundamental condition of integrity of the goods (packing and/or its content), when MakXilia srl ascertains:

- The lack of the original internal/external packing;

- The lack of integral elements of the product (accessories, cables, manuals, parts, etc...);

- The damaging of the product for different reasons than its transport;

- In case of decadence of the right of withdrawal, Makxilia srl will arrange for giving back the sender the bought goods, charging shipping costs to the same.
 

Competence.

For any controversy the Court of Pescara (Italy) is competent.
 

INFORMATIVE NOTE ABOUT THE TREATMENT OF PERSONAL DATA ACCORDING TO THE D.LGS. 196/2003.

Dear User, we would inform you that your personal data - collected directly at you - will never given or distributed to a third party but used in the full respect of the basic principles of the directive 95/46/CE and the D.Lgs. 30 June 2003 N.196 for the protection of personal data.

OPERATIONS OF TREATMENT OF PERSONAL DATA AND THEIR PURPOSES. 
Hereafter, we sum up all the operations carried out by us that involve raising, conservation or processing of your personal data, and the purposes we pursue by each one of them: - raising and conservation of your personal data with the object of sending commercial informative notes by email; - internal processing of the personal data supplied by you with the object of establishing your commercial profile; - use of your commercial profile for marketing and promotional purposes of your interest

FORMALITY OF TREATMENT 
The treatment will happen by fully automated formalities. Our company - through the system of data treatment - assures and warrants that the treated information don't include subjects referring to sensible data according to the art. 95/46/CE and the D.Lgs. 30 June 2003 N.196. Therefore, each treatment - that can refer directly or indirectly to sensible data - will be excluded beforehand.

FREEDOM TO ISSUE THE CONSENT AND CONSEQUENCE OF A REFUSAL 
The conferment of your data is optional. However, in case of refusal of the consent for the mentioned purposes, it will be absolutely impossible for us to give you the information services which the consent is asked for, including the registration on this site.

HOLDER AND RESPONSIBLE OF THE TREATMENT 
The holder of the treatment is the holder company of this site of electronic commerce. The executives and the persons employed in the management of database are responsible of the treatment of personal data, according to the respective field of competence.

INTERESTED PARTY'S RIGHTS 
Furthermore we inform you that each interested party can exert the right according to the art.7 of the D.Lgs. 30 june 2003 N.196, that we sum up hereafter (Right of access to personal data and other rights):

- The interested party has the right to obtain the confirmation of the existence or not of personal data that refer to him, even if not yet registered, and their communication in comprehensible form. - The interested party has the right to obtain the piece of information of: the origin of personal data; the purposes and formalities of treatment; the logic applied in case of treatment made by electronic means; the identification details of the holder, of responsible and of the appointed representative according to the art. 5, paragraph 2; the subjets or the categories of subjets to whom personal data can be communicated or who can get to know them as appointed representative in the State territory, or as responsible or persons in charge.

- The interested party has the right to obtain: the updating, the rectification or - when he has interest in it - the integration of data; the cancellation, the transformation in anonymous form or the freeze of the data treated in violation of a law, including those ones whose conservation isn't required according to the purposes for which data were collected or successively treated; the declaration that the operations referring to the letters a) and b) were brought at knowledge - even for what refers to their content - of those to whom data were communicated or diffused, except the case when such fulfilment proves impossible or involves a clearly disproportionate use of means as to the protected right. - The interested party has the right to oppose, in all or in part: for legitimate reasons to the treatment of personal data that refer to him, though pertaining to the purpose of the raising; to the treatment of personal data that refer to him for purpose of sending advertising material or material of direct sale or for market searches or commercial communication.


How Contact Us?

By Mail: 
MakXilia – S.r.l. Via Lungofino, 187 Centro Comm.le IBISCO - Blocco B/1 
65013 Citta' Sant'Angelo (Pescara) - Italy

By Phone:

+39.329.2736832 (Mr. Mauro Campi, Sales)
+39.85.95449 
+39.85.9508153

Call from Monday to Friday from 9:00 to 12:30 and from 15:30 to 19:00, on Saturday from 9:00 to 12:30.

By Fax:

+39.85.23031140

By E-Mail:

[email protected] - Technical Advices
> [email protected] - Customer Service

Our data:

MakXilia S.r.l. 
Via Lungofino, 187 Centro Comm.le IBISCO - Blocco B/1 
65013 Citta' Sant'Angelo (PE) - Italy
VAT number: IT 01649610688 
Regitration at CCIAA Pescara (Rea): n.117954
 

Thanks for Your Attention. Bye-bye, and Have a Good Stay on MakXilia.biz